Frequently Asked Questions
- Do you really provide free, no-obligation estimates?
- How long will it take for you to complete work on my roof?
- Can you just cover-over my existing shingles instead of tearing them off?
- What do you do about roof flashings?
- What should I do with my gutters?
- What is Ice and Water Shield and do you install it?
- What do you do about skylights?
- Do you clean-up around our home once you have finished?
- Do you carry workers' compensation insurance or liability insurance?
- How can I (the homeowner) help prevent future roofing problems?
- Does Big Tom's offer any other services?
1. Do you really provide free, no-obligation estimates?
Absolutely - we value each of our potential customers, and it is no inconvenience whatsoever to come have a look at your home. We sincerely appreciate the opportunity to provide you with a complimentary estimate for the work that you might require. Our experienced estimators will come out and evaluate your situation and provide an honest assessment including what we would recommend. Back to FAQ
2. How long will it take for you to complete work on my roof?
For residential roofs, one or two days is the norm (of course, if your roof is very large - or if substantive repairs are required - it could take a bit longer). The weather can also delay the process, but we will always ensure the roof is water tight from beginning to end. Back to FAQ
3. Can you just cover-over my existing shingles instead of tearing them off?
Sometimes we can, depending on your roof and what's up there. Most re-roofs should be evaluated on a case by case basis. Generally speaking, tearing off existing materials, inspecting the wood underneath (as well as the general integrity of your roof structure) and then installing your new roof will guarantee optimum long-term performance. Back to FAQ
4. What do you do about roof flashings?
Flashings are used wherever something protrudes the roof. These are the most important areas of your roof. Various materials can be used to protect these areas: sheet metal (copper, galvanized steel, aluminum), Lead, ice and water shield, membranes, and sealants can be integrated at siding, chimneys, walls, gutter lines, skylights, pipes, and vents.Back to FAQ
5. What should I do with my gutters?
You may want new gutters because of aesthetics, poor drainage, or to stop annoying leaks. We can replace gutters with or without a new roof. We install galvanized steel and aluminum gutters. When a roof is ready to be replaced, the gutters may also be on their last legs. Our roofing professionals will be able to determine this for you, and explain the benefits of replacing your roof and gutters together. Back to FAQ
6. What is Ice and Water Shield?
Ice and Water shield is a protective underlayment that is put on over the wood deck prior to any shingles. It is used as an extra layer of protection in areas that are most prone to leaking and ice backup problems. We always install Ice and Water shield along the eaves, around chimneys, skylights and in all valleys. Back to FAQ
7. What do you do about skylights?
For a new skylight installation there's no better time to have the work done than when you're replacing the roof on your house. If you have skylights that leak or give you other problems, we will come out and diagnose the problem to the best of our ability. In this day and age skylights on shingle roofs have become much more common, and affordable. If you would like to add a skylight let our estimators know and we will provide you with a variety of options. Back to FAQ
8. Do you clean-up around our home once you've finished?
We'll rake and sweep all debris from the roof and around the house (sidewalks, driveways, etc.). Then we'll use nail magnets to find and pick up all nails. Lastly, we'll perform a final inspection of your new roof and your grounds to assure your complete satisfaction. Back to FAQ
9. Do you carry workers' compensation insurance or liability insurance?
We are fully insured for both workers' comp and general liability coverage. What this means to you is that you will never be responsible for any of these expenses. We will be happy to provide certificates of insurance for you. Back to FAQ
10. How can I (the homeowner) help prevent future roofing problems?
At least annually, take a peek at your roof to see if there are any cracked or missing shingles, deteriorated flashing, loose seams and other signs of problems. Indoors, check for discolored drywall, peeling wallpaper or cracked paint, which may be due to the roof. If you see any of these, call Big Tom's Roofing for an immediate evaluation. Back to FAQ